Terms of Use

Last updated: January 30, 2026

These Terms of Use (the "Agreement") are a legal agreement between Pailon ("Pailon," "we," "us," or "our") and the individual or entity ("you," "your") that creates an account or otherwise accesses or uses the Pailon Services.

By accessing or using the Pailon Services, you agree to be bound by this Agreement, including the dispute resolution and arbitration provisions in Section 12, unless you opt out as permitted.

If you believe your account credentials have been compromised or your account accessed without authorization, contact us immediately.

1. What Pailon Is (and Is Not)

1.1 What Pailon Is

Pailon is a programmable control plane for regulated actions. It evaluates authorization requests against policy, risk, jurisdictional rules, and delegated authority, and produces verifiable, auditable evidence of decisions and outcomes.

Pailon provides:

  • Policy evaluation and approval governance
  • Authorization and delegation controls
  • Attestations and audit evidence
  • Verification, replay, and reporting tools

1.2 What Pailon Is Not

Pailon does not:

  • Execute payments or operational actions
  • Custody funds, balances, wallets, private keys, or domain records
  • Act as a bank, processor, broker, fiduciary, or medical/legal service provider
  • Guarantee execution, settlement, or external system behavior
  • Replace third-party systems of record

All regulated actions are executed by you or third-party systems. Pailon governs and records decisions; it does not perform the action.

2. Third-Party Services

You may use Pailon in connection with third-party services, including banks, payment processors, blockchains, wallets, compliance vendors, agent frameworks, or case-management systems ("Third-Party Services").

  • Third-Party Services are not controlled by Pailon
  • Their terms and privacy notices apply
  • Pailon is not responsible for their availability, accuracy, or outcomes
  • Integration support may change or be discontinued

3. Your Pailon Account

3.1 Account Creation

You must create a Pailon account ("Pailon Account") to access certain services. You agree to provide accurate, current information and to keep it updated.

3.2 Platform-Provisioned Accounts

A third-party platform may provision your Pailon Account to support its services ("Platform Account"). Your relationship with that platform is governed by its terms. Pailon is not responsible for platform actions or omissions.

3.3 Direct Accounts

You may create an account directly with Pailon ("Direct Account") to use dashboards, APIs, or integrations.

Platform Accounts and Direct Accounts are both "Pailon Accounts" under this Agreement.

4. Eligibility and Authority

4.1 Age

You must be at least 13 years old to use the Pailon Services.

4.2 Authority

If you use Pailon on behalf of an organization, you represent that you have authority to bind that organization to this Agreement.

4.3 Identity and Compliance Requirements

We may require identity, authorization, or compliance information before enabling certain features. Failure to provide accurate information may result in restricted access, suspension, or termination.

5. Authorized Use and Restrictions

5.1 Authorized Users

You may authorize users, agents, or systems to act under your account. You are responsible for all activity conducted under your account, whether authorized or not.

5.2 Security Responsibilities

You must protect credentials, including:

  • Passwords
  • API keys and tokens
  • Signing secrets
  • Device credentials

Notify us promptly of suspected compromise.

5.3 Lawful Use

You may use the Pailon Services only for lawful purposes and in compliance with all applicable laws, including financial, data protection, sanctions, and regulatory requirements.

5.4 Prohibited Activities

You may not:

  • Attempt to bypass controls or security mechanisms
  • Reverse engineer or misuse the services
  • Interfere with system integrity or availability
  • Use the services for fraud, sanctions evasion, or illegal activity
  • Use the services to generate misleading or deceptive evidence

5.5 Enforcement

If we believe your use presents legal, compliance, security, or operational risk, we may limit functionality, suspend access, terminate accounts, or take other lawful actions.

6. Fees and Taxes

Fees for paid services are described in applicable pricing pages, order forms, or agreements. You are responsible for applicable taxes, excluding taxes on Pailon's income.

7. Data Use and Privacy

Our collection and use of Personal Data is governed by the Privacy Policy, which is incorporated into this Agreement by reference.

Pailon processes data to provide governance, evidence, and reporting services and does not use Personal Data for advertising or resale.

8. Term and Termination

8.1 Term

This Agreement remains in effect while you use the Pailon Services.

8.2 Suspension or Termination

We may suspend or terminate access if:

  • You violate this Agreement
  • You present unacceptable risk
  • Required by law, regulator, or partner
  • A service is discontinued

8.3 Effect of Termination

Upon termination:

  • Your license ends
  • Access is revoked
  • Data may be retained or deleted per legal obligations
  • Prior obligations and accrued fees remain due

9. Changes to Services or Agreement

We may modify the Services or this Agreement at any time. Continued use after changes take effect constitutes acceptance.

10. Intellectual Property and Confidentiality

10.1 License

We grant you a limited, non-exclusive, non-transferable license to use the Pailon Services for permitted purposes.

10.2 API Credentials

You may not share, sell, or sublicense API credentials except to service providers acting on your behalf under confidentiality obligations.

10.3 Ownership

Pailon retains all rights to its services, software, documentation, and trademarks.

10.4 Feedback

Feedback you provide may be used by Pailon without restriction.

10.5 Confidential Information

You must protect Pailon's confidential information and use it only as permitted.

11. Disclaimers and Limitation of Liability

11.1 Disclaimers

THE PAILON SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." PAILON DISCLAIMS ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

PAILON DOES NOT GUARANTEE EXTERNAL EXECUTION, SETTLEMENT, OR THIRD-PARTY OUTCOMES.

11.2 Limitation of Liability

PAILON'S TOTAL LIABILITY WILL NOT EXCEED THE GREATER OF:

  • $200, or
  • Fees paid in the 3 months before the event giving rise to the claim.

PAILON IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

11.3 Indemnification

You agree to indemnify and hold Pailon harmless from claims arising from your use of the Services or violation of this Agreement.

12. Dispute Resolution and Arbitration

PLEASE READ CAREFULLY.

Disputes will be resolved by binding arbitration administered by the American Arbitration Association (AAA), on an individual basis only.

You may opt out within 30 days of first accepting this Agreement by written notice.

This section survives termination.

13. Governing Law

This Agreement is governed by the laws of the State of Nevada, excluding conflict-of-law principles. The Federal Arbitration Act governs arbitration provisions.

14. Notices

Notices may be delivered via email, dashboard notification, or other reasonable means.

15. Communications and Recording

Service-related communications may be sent via email or messaging channels. Calls may be recorded where permitted by law.

16. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control.

17. Miscellaneous

If any provision is unenforceable, the remainder remains effective. This Agreement constitutes the entire agreement unless superseded by a written addendum.

18. Contact

Support: [email protected]

Privacy: [email protected]

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